Compliance is an integral part of dot818’s underpinning. Dot818 strives for recognition as a
reputable lead generator in the consumer credit space and goes above and beyond the minimum required
by the law to ensure its compliance. With regulations within the consumer finance and online lending
industries more complex now than ever before, it’s vital that dot818 continues to make compliance a
top priority. We do just that.
Dot818 practices responsible conduct in its advertising, marketing, and in its overall business
practices. This means honest, non-deceptive advertising efforts on behalf of not just the Company,
but also of all companies it works with; enduring business relationships rooted in effective
communication and understanding; and an experience tailored to the business partner’s needs.
Further, the Company has a thoroughly thought-out and working Compliance Management System
incorporating self-policing, self-reporting, remediation, and cooperation with our business
Robust Compliance Management System
Dot818 has a comprehensive Compliance Management System with policies covering areas like: Vendor
Onboarding, Continued Vendor Oversight, Fraud Detection and Management, Complaint Handling,
Compliance Training, Compliance Oversight, Business Continuity Plan & Disaster Recovery, and many
more. To highlight a few:
- Compliance Training – All employees are trained at hire and annually thereafter
on a variety of
regulations applying to our industry to ensure employees have a breadth of understanding
the laws of the industry. This includes a comprehensive training in the Unfair Deceptive or
Acts or Practices, the Federal Trade Commission’s Unfair and Deceptive Practices, CAN-SPAM for
marketing, Telephone Consumer Protection Act, the Equal Credit Opportunity Act, the Fair Debt
Collection Practices Act, the Gramm-Leach-Bliley Act, and more. The Compliance team puts things
perspective by guiding employees to understand why compliance is important and at the root of
is ultimately the protection of the individual consumer.
- Vendor Onboarding & Oversight – It is not difficult to find business partners,
but it is
incredibly difficult to find good and reputable business partners. These hard-to-find business
partners are the ones dot818 has its sight set on. The Company is selective when it comes to
onboarding business partners – affiliates and lenders/buyers alike. Our vendor onboarding
speaks directly to this. All potential new vendors are put under an onboarding investigation
each must complete our onboarding Questionnaire that probes into their business practices and
compliance procedures, respond to our follow-up inquiries, and provide certain documentation
- Complaint Management – Dot818 cares about consumers. We address any consumer
issues head on,
investigating each and coming to a resolution. But we don’t stop there. Our Compliance team
issues and/or consumer complaints for potential patterns with the actions of business partners,
brainstorms a workable plan to make sure the situation doesn’t reoccur.
- Internal Audit – Dot818’s Compliance team conducts an internal audit annually
to test the
efficacy of its current processes and procedures. We conduct audits of our Compliance Management
System searching for potential weak spots so we may remedy any weaknesses proactively before it
becomes an issue.
Other Compliance Features
- Vendor Onboarding Process – Dot818’s vendor vetting and onboarding process
intends to create
long-lasting business relationships with reputable businesses in the industry who work just as
as we do to maintain a high standard of both business practice and compliance.
- Affiliate Marketing Resources – All new affiliates are provided an advertising
“Welcome Package” with easy-to-understand guidelines on applicable laws in the industry, like
CAN-SPAM, and more.
- Compliance team as a Resource - Affiliates are encouraged to work with our
through any questions regarding applicable laws. Whether it’s “How do I know if my website’s
language may trigger a UDAAP violation?” or “What other alternative language can I use to market
product that won’t get me in trouble?” or “How do I know if this email creative draft is
compliant?” our Compliance team is eager to help.
- Web Crawler – Developed over years of watchful observation, monitoring, and
proprietary web crawler combs through affiliate websites, honing in on potential red-flags.
Compliance team works with affiliates to improve representations made on their websites, giving
guidelines on how to improve compliance, including proposing helpful suggestions on alternative
language that more accurately represents to the consumer the services and/or product. We’ve
most of the affiliates we work with to be extremely open to working together with our Compliance
team for the benefit of us both.
- Hands-On Account Managers – Whether on the affiliate side or the buyer side,
our dot818 Account
Managers are responsive, and make each relationship personalized through bi-weekly status calls
simply to check-in with you and make sure you’re getting the attention you need, that any issues
being addressed head-on, and ultimately to make certain you are satisfied with the performance
your campaign and our business.
- Online Lender’s Alliance member and OLA Accredited – Dot818 has gone through
OLA’s rigorous OLA
Accreditation program. The process involved both a lengthy self-assessment and a thorough and
comprehensive audit conducted by a third party attorney-accreditor. Included in the scope of
assessment were dot818’s affiliate marketing partners’ websites, every single policy and
within the Company’s Compliance Management System, a phone interview probing at specific Company
policies, among other things. Dot818 proudly boasts of the OLA Accreditation seal, marking it a
generator that far exceeds doing the bare minimum to be compliant.
Compliance for us means being responsible for our actions, for the actions of our business partners,
and looking out for the well-being of the consumer. The weight of the industry hinges on all of our
compliance efforts. Be compliant with dot818.
To get in touch with dot818’s Compliance team, email: Compliance@dot818.com