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Should You Add a VUI or Chatbot to Your Marketing Strategy?

Should You Add a VUI or Chatbot to Your Marketing Strategy?

We look at the pros and cons of providing customers with an automated customer service agent, either through your site, Google Home, Slack, Alexa, or elsewhere.

What to Consider When Drafting a Data Security Policy

What to Consider When Drafting a Data Security Policy

Here’s a synopsis of what we shared during our session at OLA’s annual Compliance University.

The CFPB’s New Forced Arbitration Rule Affects Our Industry

The CFPB’s New Forced Arbitration Rule Affects Our Industry

We look at the new rule that would ban forced arbitration and allow class action lawsuits against financial services companies within our industry.

Increasing Conversion through Website Design

Increasing Conversion through Website Design

How to improve a call to action button by optimizing for color, placement, and verbiage.

How the Financial CHOICE Act Would Dismantle the CFPB

How the Financial CHOICE Act Would Dismantle the CFPB

A new bill that would declaw the Consumer Financial Protection Bureau and weaken Dodd-Frank will be voted on soon.

CFPB Sets Its Sights on Small Business Lending

CFPB Sets Its Sights on Small Business Lending

The industry may see more regulation as the CFPB looks to impose data collection requirements on business loan providers.

After a Long Day in the Office ...

After a Long Day in the Office ...

Sherri's desk Buddha gets pretty tired after putting in a full day at dot818.

SEO: Can You Rank for a High-Volume Keyword?

SEO: Can You Rank for a High-Volume Keyword?

Whether you’re launching a new website or just want to revamp your old one, here’s some insight on climbing the SERP for competitive keywords.

CRA Updates Pose Risks to Lenders

CRA Updates Pose Risks to Lenders

The top three credit-reporting firms are set to remove certain civil-judgment and tax-lien data from reports.